We deeply believe you will be thrilled with the products you received from Salefie. That’s
because we go out of our way to ensure that they’re just what you need. However, that
sometimes it may not be what you expected. In that unlikely event of damaged product
please do call us +94 76 399 3888 immediately or drop us an email
to Salefielanka@gmail.com as claims for damaged or missing items must be reported within
24 hours of delivering the products.
We will pick up the damaged items and re-deliver the corrective items soon as its been
reported or offer you a refund for the faulty or damaged items.
Your money is refunded depends on how you made the original payment. If you paid with a
credit/debit card, the money is refunded to your credit/debit card. If you paid as a bank
transfer, the money is refunded to your bank account .The refund-processing time will
depend on the bank’s processing time, but most refunds take 3-5 working days.
For any undamaged product, simply return it with its original packaging along with the
original receipt within 7 days of the date you receive the product, and we’ll exchange it for
you. Please do not fill out the manufacturer’s warranty cards or remove any barcodes,
original packaging to claim a rebate until you are sure you want to keep your merchandise.
We cannot accept Merchandise for return with completed warranty cards or damage to the
Products we are unable to refund or exchange (except for damaged or faulty items)
We are unable to offer a refund or exchange on following items; perishable goods such as
food, flowers, cakes, chocolates, personalized good or goods made to a customer’s
specifications, goods which, by reason of their nature, are liable to deteriorate or expire
rapidly, also toiletries, perfumery, cosmetics, jewelries, earrings and accessories, drinks,
intimate or sanitary goods, books and magazines, gift Vouchers, downloadable software
products and Some health and personal care items.
Policy for Change or cancel an order
If you wish to change or cancel an order, contact our customer service agent 76 399 3888
any time, 7 days a week or email us at Salefielanka@gmail.com
Refunds will not be issued for requests made after 7 days of order placement or if your
order is in the processing stage or if your order already been delivered or already been
purchased from the vendor, then you will need to follow our returns procedure. Most of
orders usually start to process 48hrs prior to delivery date and Jewelries, fresh flowers,
grocery hampers will have 72hrs of processing time prior to delivery. We reserve the right
to refuse the refund in such event.